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VScout

Privacy Policy

Effective Date: September 3rd, 2025

Last Updated: September 3rd, 2025

1. Introduction

Welcome to VScout ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Chrome extension and related services (collectively, the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide to Us

Account Information: When you register for an account, we collect:

  • Email address
  • Username
  • Password (encrypted)
  • Billing information (for paid subscriptions)
  • Company name (if applicable)

Customer Support: When you contact us for support, we may collect:

  • Name
  • Email address
  • Message content
  • Any additional information you choose to provide

2.2 Information Automatically Collected

Extension Usage Data: When you use our Chrome extension, we automatically collect:

  • Browser type and version
  • Operating system
  • Extension version
  • Feature usage statistics
  • Error logs and crash reports
  • Performance metrics

Website Activity: We collect information about your browsing activity only as necessary for the extension's functionality:

  • URLs of pages where the extension is activated (specifically on vinted.co.uk)
  • Interaction data with extension features
  • Time stamps of extension usage

Device Information: We may collect:

  • IP address
  • Device type
  • Unique device identifiers
  • Language preferences
  • Time zone

2.3 Information from Chrome APIs

Our extension may request the following Chrome permissions:

  • Storage: To save your preferences and settings
  • Tabs: To interact with browser tabs (only when necessary for functionality)
  • ActiveTab: To access the current tab when you activate the extension

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service
  • Improve, personalize, and expand our Service
  • Understand and analyze how you use our Service
  • Process transactions and manage subscriptions
  • Communicate with you, including for customer service and support
  • Send you updates, marketing communications, and other information (with your consent)
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

4. How We Share Your Information

We may share your information in the following situations:

4.1 Third-Party Service Providers

We may share your information with third-party vendors who perform services on our behalf:

  • Stripe: For payment processing and subscription management. Stripe's privacy policy can be found at https://stripe.com/privacy
  • Cloud hosting providers: For data storage and infrastructure
  • Analytics providers: For understanding Service usage
  • Customer support tools: For managing support tickets

4.2 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities.

4.4 With Your Consent

We may share your information for any other purpose disclosed to you with your consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication mechanisms
  • Secure coding practices
  • Regular backups

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your information in a portable format
  • Opt-out: Opt-out of marketing communications
  • Restriction: Request restriction of processing of your information
  • Objection: Object to our processing of your information

To exercise any of these rights, please contact us at support@vscout.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, disclose, and sell
  • Right to request deletion of your personal information
  • Right to opt-out of the sale of personal information (Note: We do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

9. European Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Legal basis for processing your information
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority
  • Information about whether provision of personal data is statutory or contractual

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We will take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for significant changes)

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

VScout

Email: info@vscout.app

Website: https://vscout.app

For data protection inquiries from the EU, you may also contact our Data Protection Officer at: info@vscout.app

By using VScout, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.